Crisis management is a necessary evil in community management. You never know when you are going to come across the next pissed off customer or face one of the other million reasons you may need to go into ‘organized panic’ mode.
Not sure US Airways ever saw this crisis ‘crash landing’ in its, well… lap. While responding to a customer, the U.S. Airways social media team accidently shared the image she provided in her tw@t tweet. Let’s just say… it doesn’t leave much to the imagination.
Seriously not kidding… NSFW
Take a look at some of the top tweets about this debauchery filled incident.
On the one hand, that @USAirways tweet was vile and offensive. On the other hand, it's totally how LOST should have ended.
— Greg Wyshynski (@wyshynski) April 14, 2014
US Airways shows customers where they can stick their complaints: http://t.co/7Xnth5bdrx
— Cooper Fleishman (@_Cooper) April 14, 2014
That's a pretty innovative de-icing routine, US Airways.
— Bart Hubbuch (@HubbuchNYP) April 14, 2014
— Dave Rubin (@RubinReport) April 14, 2014
That’s one hell of a customer relations team, @USAirways.
— Awful Announcing (@awfulannouncing) April 14, 2014
— Kyle Ayers (@kyleayers) April 14, 2014